Air Ticketing Executive Jobs In Bidhannagar, Kolkata
10+2 or above
Kolkata, West Bengal, India
Ticket Agents work on airport counters or other designated sales points that airlines might have. In general terms, Ticket Agents greet and help customers and passengers with their flight reservations. They provide information regarding dates, schedules, availability, and prices of flights. Ticket Agents are expected to sell flights and other products the airline may offer, as well as assist passengers with inquiries or other requests, such as flight changes or cancellations.
In airport counters, Ticket Agents also help passengers check-in for flights, check their luggage, and assist them with any special request they may have, such as helping passengers with limited mobility or escorting unaccompanied minors. Airport based Ticket Agents have to be aware of national and international flight security measures and regulations, as well as the policies of the airline regarding luggage weight and carry-on contents. Their job takes a special focus on security issues, whereas Ticket Agents working in other locations outside the airport focus mostly on sales and customer service related matters.
Ticket Agents may also be located at boarding gates in airports and their duties may include processing and helping passengers board the plane. A crucial part of this is comparing a list of checked-in passengers with the ones that have boarded the plane to make sure no one gets left behind. Moreover, they announce boarding times and any news related to the flight.
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