Call Center Executives

  • Jobs In Sector 125, Noida
  • Fresher

Job Detail Posted Date: 12/June/2019

  • Company Name
  • Currant Fielding

  • Job Profile
  • Call Center Executives

  • Contact Person
  • Shabista Khan

  • Qualification
  • Graduation

  • Gender
  • both

  • Locality
  • Sector 125

  • City
  • Noida

  • Country
  • India

  • Preferred Location
  • Noida, Uttar Pradesh, India

  • Industry
  • Call Center / BPO / KPO

Job Description

Research Associate

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities



· Manage large amounts of outbound calls in a timely manner

· Follow communication “scripts” when handling different topics

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our call center database in a comprehensible way

· Frequently attend educational seminars to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets



Requirements



· Strong phone and verbal communication skills along with active listening

· Customer focus and adaptability to different personality types

· Ability to multi-task, set priorities and manage time effectively

· Graduation



Please feel free to contact us.

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