Complaints Analyst Jobs In Malibu Town, Gurgaon

Posted Date:- 09/June/2019

Company Name

Genozyme

Experience

0 - 2 Yr

Job Detail

Job Profile

Complaints Analyst Jobs In Malibu Town, Gurgaon

Job Type

Skilled Job

Contact Person

Aman Anand

Qualification

Graduation

Gender

both

Salary

INR 20000-30000

Address

Gurgaon

City

Gurgaon

Country

India

Preferred Location

Gurugram, Haryana, India

Industry

Call Center / BPO / KPO

Job Description

Genozyme Complaints - Analyst JD

Description:

Individual will work Genozyme complaints for handling client's global quality organization processing pharmaceutical, medical device and combination product complaints and inquiries. Interface with internal client'scustomers such as physicians, nurses, pharmacists, hospital personnel, risk managers, purchasing agents, sales representatives, general public, manufacturing sites, technical support, commercial organization and PV regarding client's product complaints.
Responsible for product complaint documentation, investigations and identification of potential adverse events and potentially reportable events. Responsibilities may include creation and submission of regulatory reports, creation of customer communications and interface with various third parties

Responsibilities:


Assure complaint records meet global requirements.
Product complaint documentation, investigation, and review of all non-medical complaint content. Responsible for reviewing Medical complaints that involve a non-medical quality related problem. Provide quality customer service through coordination of return samples for investigation and follow up activities such as replacement of product.
Ensures that complaint documentation meets Good Documentation Practices as well as GMP and GCP. This requires good analytical skills, technical writing and good documentation. Responsible that complaint files meet all regulatory requirements.