Customer Care Executive

  • Jobs In Sector 34, Noida
  • Fresher

Job Detail Posted Date: 09/July/2019

  • Company Name
  • Falcone Devlopers

  • Job Profile
  • Customer Care Executive In Sector 34, Noida

  • Job Type
  • Skilled Job

  • Contact Person
  • Sukaniya

  • Qualification
  • 10+2 or above

  • Gender
  • both

  • Address
  • Sector 34

  • City
  • Noida

  • Country
  • India

  • Preferred Location
  • Noida Sector 52 Metro Station, Block E, Sector 52, Noida, Uttar Pradesh, India

  • Industry
  • Call Center / BPO / KPO

Job Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance

Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities

Benefits

ESI and PF.
No Target
Fixed Shift
Parking Free
Incentives
Freshers Welcome
Job Types: Full-time, Fresher, Walk-In

Note: Theincircle.com never ask you for money.