Customer Care Executive Jobs In Sector 34, Noida

Posted Date:- 09/July/2019

Company Name

Falcone Devlopers

Experience

Fresher

Job Detail

Job Profile

Customer Care Executive Jobs In Sector 34, Noida

Job Type

Skilled Job

Contact Person

Sukaniya

Qualification

10+2 or above

Gender

both

Salary

INR 12000-20000

Address

Sector 34

City

Noida

Country

India

Preferred Location

Noida Sector 52 Metro Station, Block E, Sector 52, Noida, Uttar Pradesh, India

Industry

Call Center / BPO / KPO

Job Description

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities.

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance

Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities

Benefits

ESI and PF.
No Target
Fixed Shift
Parking Free
Incentives
Freshers Welcome
Job Types: Full-time, Fresher, Walk-In