Customer Care Executive

  • Jobs In Sector 16 A, Noida
  • 0 - 3 Yr

Job Detail Posted Date: 11/July/2019

  • Company Name
  • Falcone Devlopment

  • Job Profile
  • Customer Care Executive In Sector 16 A, Noida

  • Job Type
  • Skilled Job

  • Contact Person
  • Kajal Verma

  • Qualification
  • 10+2 or above

  • Gender
  • both

  • Address
  • Sector 16A

  • City
  • Noida

  • Country
  • India

  • Preferred Location
  • Noida, Uttar Pradesh, India

  • Industry
  • Call Center / BPO / KPO

Job Description

We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate.

Responsibilities

Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.

Requirements
Proven experience as call center supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs

Benefits

ESI and PF.
No Target
Fixed Shift
Parking Free
Incentives
Freshers Welcome.
Job Types: Full-time, Fresher, Walk-In

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