Customer Care Executive In Sector 16 A, Noida
10+2 or above
Noida, Uttar Pradesh, India
Call Center / BPO / KPO
We are looking for a competent Call center supervisor to organize and direct the staff of our call center.
An excellent call center supervisor must have customer service and supervisory experience. The ideal candidate must possess great communication skills and be able to lead and motivate.
Assist in the formulation of targets for individuals and teams
Hire and onboard new employees
Answer questions from staff and provide guidance and feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staff motivated
Measure performance with key metrics such as call abandonment, calls waiting etc.
Proven experience as call center supervisor or similar supervisory position
Experience in customer service is essential
Proficient in English; Good knowledge of additional languages will be a definite plus
Working knowledge of MS Office
Tech savvy with knowledge of telephone equipment and relevant computer programs
ESI and PF.
Job Types: Full-time, Fresher, Walk-In
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