Dot net Developer Jobs In Jaipur, Jaipur

Posted Date:- 04/July/2019

Company Name

Radmi Technology

Experience

0 - 3 Yr

Job Detail

Job Profile

Dot net Developer Jobs In Jaipur, Jaipur

Job Type

Skilled Job

Contact Person

Jitender

Qualification

Diploma

Gender

both

Salary

INR 18000-22000

Address

Jaipur

City

Jaipur

Country

India

Preferred Location

Jaipur, Rajasthan, India

Industry

Recruitment / Staffing / HR

Job Description

This position, under the general direction of both the supervisor and manager, provides technical support for our award-winning K-12 software systems. This position provides world class solutions-oriented technical support with a strong focus on customer service that is designed to maximum customer satisfaction. This position requires the employee to become proficient with all aspects of the application software functionality in order to accurately analyze, troubleshoot, diagnose and resolve software or system related issues. This position will interact with customers via telephone and written internet based communication.

Duties and Responsibilities

Essential duties and responsibilities include the following.

Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies

Deliver professional, courteous, and timely communication to customers
Diagnose and troubleshoot issues to resolve or escalate cases
Document and track cases using CRM tool
Collaborate with peers and colleagues to best serve needs of customers
Stay current on all key support topics, including product knowledge and required technical and customer support skills
Meet and exceed all expectations and established benchmarks
All other duties as assigned
Qualifications

To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required