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Floor Manager

Posted Date:- 02 December 2017

Support Mothers Foundation

2 Yr

Job Detail

Floor Manager

Professional Job



INR 20000-30000

C-316A,sector-10, Noida-201301 Landmark - back side of paytm nearest metro station -sector -15 Noida.




Call Center / BPO / KPO


Job Description

Job Description-

    Monitoring, Mentoring And Reviewing Agent Performance) Identify Areas Of Improvement Related To Process/ People And Provide Recommendations To The Team On Standardization Of Process.  floor management Including Real Time Monitoring Of Call Queue, Email Queue And Availability On Chat Support Handling Tier 2 Escalations) Provide Training And Mentor Technical Support Engineers And Act A Technical Prime. Manage 2nd Level Escalation And Ensure Adequate Evaluation Before Proceeding To Next Level, Perform Trend Analysis And Reporting As Required.

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