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Tech Support

Posted Date:- 11 July 2016

Mastech Experts

3 months to 3 years

Job Detail

Tech Support

Professional Job

10+2 or above


INR 12000-45000

354,aggrawal city plaza, manglam place,Sec-3, Rohini, Delhi



Rohini,Pitam Pura,Nangloi,Mundka, Mangolpuri,Prem nagar, Rani Bagh,Paschim Vihar,Janakpuri,Vikas Puri,Peeragarhi, Shalimar Bagh,Budh Vihar,Moti Nagar,Uttam Nagar,Tilak Nagar,Subhash Nagar,Shastri Nagar

Call Center / BPO / KPO Technical Support / Helpdesk(technical sales associates)


Job Description

job Description: Us Inbond Calls, Troubleshooting Windows, Ios, Mac, Antivirus, Printer Issues.

technical Support Representatives Will Provide Technical And Network Problem Resolution To End-users (customers) By Performing A Question Diagnosis While Guiding Users Through Step-by-step Solutions. Solutions Include, But Are Not Limited To, Resolving Username And Password Problems, Uninstalling/reinstalling Basic Software Applications, Verifying Proper Hardware And Software Set Up, Power Cycling Equipment, Assisting With Navigating Around Application Menus And Troubleshooting Email Issues. Support Will Be Provided By Clearly Communicating Technical Solutions In A User-friendly, Professional Manner. Representatives Will Perform Related Work As Required.

  • deliver Service And Support To End-users Using And Operating Automated Call Distribution Phone Software, Via Remote Connection Or Over The Internet;
  • interact With Customers To Provide And Process Information In Response To Inquiries, Concerns, And Requests About Products And Services;
  • gather Customer’s Information And Determine The Issue By Evaluating And Analyzing The Symptoms;
  • diagnose And Resolve Technical Hardware And Software Issues Involving Internet Connectivity, Email Clients, Iptv, Voip And More;
  • research Required Information Using Available Resources;
  • follow Standard Processes And Procedures;
  • identify And Escalate Priority Issues Per Client Specifications;
  • redirect Problems To Appropriate Resource;
  • accurately Process And Record Call Transactions Using A Computer And Designated Tracking Software;
  • offer Alternative Solutions Where Appropriate With The Objective Of Retaining Customers’ And Clients’ Business;
  • organize Ideas And Communicate Oral Messages Appropriate To Listeners And Situations;
  • follow Up And Make Scheduled Call Backs To Customers Where Necessary;
  • stay Current With System Information, Changes And Update
  • provide Technical Support To U.s Customers Through Secure Connection For Quick-books .hands On Experience In Handling Various Technical Support Issues Related To Quick-books.good Problem Solving Ability Along With Good Searching Skills.ability To Identify And React Accurately To The Behavior And Emotions Of Customers.excellent Communication Skills.good Listening Skills.excellent Analytical And Technical Skills.people With Technical Blend Of Mind Would Be Preferred.candidates Should Have Experience In Inbound Voice Process.should Possess Good Telephonic And Email Etiquettes.maintaining Communication Equipment By Troubleshooting, Reporting, And Tracking Problems.thinks Fast And Acts Decisively.should Be Open To Night Shifts. Days Working.positive And Healthy Working Environment. Time Meal Provided.upto K Salary Package-depending Upon Experience And Performance In The Interview. Location- Panchkula.interested Candidates Can Call Us On- Functional Area: Ites/bpo/kpo/customer Servicefunctional Role: Technical Support Executivecandidate Requirementexperience In Technical Support For Quickbooks.impeccable Communication Skills..experience: - Yearsqualification: Diplomacompensation Detailssalary: . Lakh (indian Rupees) Per Annum Days Working.positive And Healthy Working Environment. Time Meal Provided

  • technical Support Technicians Are Computer Support Specialists That Work For Companies Assisting Either Employees Or Customers In Resolving Computer-related Issues. They May Also Sometimes Be Called Technical Support Specialists Or Help-desk Technicians. Excellent Customer Service And Problem-solving Skills Are Essential To This Career.technical Support Technicians Must Have A Solid Understanding Of Computer Hardware And Software, Since They Spend A Good Portion Of Time Answering Questions About Hardware And Software Problems. They May Work For Organizations, Vendors, Or Companies That Provide Third-party Contract Technical Support.

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