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Tech Support Manager

Posted Date:- 28 February 2017

Two Dots Global

5 Yr

Job Detail

Tech Support Manager (Team Leader)

Professional Job

Gaurav Gupta

Graduation

both

INR 22000-44000

G 172 2nd floor, Sec 63 Noida

Noida

India

Sector 63

IT Software / Hardware / Telecom

walkin

Job Description

job Description

         proficient In English Required

         required Experience              :3 To 5yrs

         educational Qualification      :graduate

         mandatory Skills                       : Experience In Hard Core Technical Salesand

Window/networking/printer Trouble Shooting, Go-getter, Knowledge Of Revenue Forecasting And Revenue Generation.

         job Description                         :

o   provide Superior Technical Support And Service To The Customer Base

o   interface With The Sales And Service Organizations And Directly With The Customer Base On Critical Escalations And Call Resolution

o   manage And Develop The Support Teams, Including Hiring, Professional Development And Proactive Project Work

o   design, Develop, And Implement Processes, Systems, And Technology To Support And Enhance The Technical Support Function, Including Workflow And Incident Management

o   develop And Implement Practices That Measure The Effectiveness And Performance Of The Technical Support Function

o   lead And/or Being Involved In Global Strategic Initiatives

         preferred Location                  :noida

         add On Preference                 :experience In Technical Sales.

 

     remuneration:

 

S      salary Range:                                             40k+incentiveor Commission

 

        Meal And Perks.

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