• Jobs In , Gurgaon
  • 0 - 1 Yr

Job Detail Posted Date: 17/January/2019

  • Company Name
  • Voxtrail Software Solutions

  • Job Profile
  • Telecaller In , Gurgaon

  • Job Type
  • Skilled Job

  • Contact Person
  • Ashish

  • Qualification
  • 10+2 or above

  • Gender
  • female

  • Address
  • Sector 18-Gurugram

  • City
  • Gurgaon

  • Country
  • India

  • Preferred Location
  • Gurugram

  • Industry
  • IT Software / Hardware / Telecom

Job Description

Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Attend mandatory training sessions to stay updated on product or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated.