Telecaller Jobs In , Gurgaon

Posted Date:- 17/January/2019

Company Name

Voxtrail Software Solutions

Experience

0 - 1 Yr

Job Detail

Job Profile

Telecaller Jobs In , Gurgaon

Job Type

Skilled Job

Contact Person

Ashish

Qualification

10+2 or above

Gender

female

Salary

INR 10000-18000

Address

Sector 18-Gurugram

City

Gurgaon

Country

India

Preferred Location

Gurugram

Industry

IT Software / Hardware / Telecom

Job Description



Manage large amounts of inbound and outbound calls in a timely manner. Follow communication “scripts” when handling different topics. Identify customer’s needs, clarify information, research every issue and provide solutions and/or alternatives. Build sustainable relationships and engage customers by taking the extra mile. Keep records of all conversations in our call center database in a comprehensible way. Attend mandatory training sessions to stay updated on product or company policy changes. Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input. Input data into the company computer platform to keep each customer record updated.