Back End support Executive

  • Jobs In Sector 59, Noida
  • 0 - 2 Yr

Job Detail Posted Date: 27/February/2020

  • Company Name
  • Shell Info Technologies Private Limited

  • Job Profile
  • Back End support Executive

  • Contact Person
  • SAKSHI

  • Qualification
  • 10+2 or above

  • Gender
  • both

  • Locality
  • Sector 59

  • City
  • Noida

  • Country
  • India

  • Preferred Location
  • Sector 59, Noida, Uttar Pradesh, India

  • Industry
  • IT Software / Hardware / Telecom

Job Description

- Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.

- 5 Days Working

- Handle Premium Customers & provide solution

- Work with the managers for reports & on product knowledge

- Provide training & support to junior team members

- Resolve tickets over the email / Chat - Analyze customer reported information to identify problems and concerns.

- Perform problem research and testing when necessary.

- Deliver high quality and timely resolutions to problems.

- Initiate follow-up to other service areas when appropriate.

- Track and manage resolution of software deficiencies on customer's behalf.

- Successfully answer questions on technical aspects of the software applications.

- Perform other duties and responsibilities as necessary.

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