Vantage Integrated Security Solutions Limited
Back Office Executive
Sector 7, Noida, Uttar Pradesh, India
IT Software / Hardware / Telecom
Allocation of calls as per Engineers’ skills and customer prioritization.
Processing Project Sales orders in the ERP and through Excel
Ensuring required co-ordination to close loop registered call/escalations.
Ensuring regular feedbacks/updates to customers as and when required.
Ensuring aggressive folllow up process for inter-departmental cooridnation and closing loops and open issues as and when required.
Preparing various type of MIS reports for management review.
Sharing data/discuss issues with reporting manager.
Data analysis for removal of identified gaps.
Maintenance of engineer’s leave/ training calendar.
Validating conveyance and tour travel bills of engineers and maintaining hard and soft filing with MIS for the same.
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