Customer Care Executive

  • Jobs In Peeragarhi, Delhi
  • Fresher

Job Detail Posted Date: 13/March/2020

  • Company Name
  • Olivender India

  • Job Profile
  • Customer Care Executive

  • Contact Person
  • Sonia

  • Qualification
  • 10 or Below

  • Gender
  • both

  • Locality
  • Peeragarhi

  • City
  • Delhi

  • Country
  • India

  • Preferred Location
  • Metro station

  • Industry
  • Fresher (No Experience)

Job Description

? Manage incoming calls and customer service inquiries

? Identify and act according to customer’s need

? Ask questions to understand customer issue/reason for call

? Provide accurate, valid and complete information by using the right methods/tools

? Handle customer complaints provide appropriate solutions and alternatives within

the time limits

? Follow up on assigned cases to ensure resolution

? Exercise strong decision making and make sound judgements

? Keep records of customer interactions, process customer accounts and file

documents

? Handle grievances to preserve the company’s reputation

? Go the “extra mile” to provide exceptional customer service

? Meet call Quality standards and CSAT

? Ensure Staffing, AHT, Break adherence expectations are met on daily basis

So interested candidates call me 9958358656

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