Customer Support Executive

  • Jobs In Malad West, Mumbai
  • 0 - 3 Yr

Job Detail Posted Date: 06/November/2019

  • Company Name
  • Wefast India Pvt Ltd

  • Job Profile
  • Customer Support Executive In Malad West, Mumbai

  • Job Type
  • Skilled Job

  • Contact Person
  • Hr Team

  • Qualification
  • Graduation

  • Gender
  • both

  • Address
  • Malad West, Mumbai, Maharashtra, India

  • City
  • Mumbai

  • Country
  • India

  • Preferred Location
  • Malad West, Malad, Sunder Nagar, Malad West, Mumbai, Maharashtra, India

  • Industry
  • Ecommerce / Internet

Job Description

Key Responsibilities:
Blended process which includes: Inbound and Outbound calling, Chat and Email process
Respond promptly to customer inquiries, assisting with placing
orders, assigning couriers and updating customer's order details.
Process customer orders in our back-end system while taking order details
KYC process for delivery boys: Courier profile verification.
Communicate and co-ordinate work- flow with team both locally and remotely.
Work with customer service manager to ensure world- class customer service.

Work Location: Malad West, Mindspace.

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