Customer Support

  • Jobs In Malad West, Mumbai
  • 0 - 3 Yr

Job Detail Posted Date: 24/January/2020

  • Company Name
  • Sutherland Global Services Private Limited

  • Job Profile
  • Customer Support

  • Contact Person
  • Reshma - HR

  • Qualification
  • 10+2 or above

  • Gender
  • both

  • Locality
  • Malad West

  • City
  • Mumbai

  • Country
  • India

  • Preferred Location
  • Malad West, Mumbai, Maharashtra 400064, India

  • Industry
  • Call Center / BPO / KPO

Job Description

Dear Candidate,

Greetings from Sutherland!!!

We have openings for Customer Support Associate-International Voice process.

Freshers and Experienced both are eligible.

Roles and Responsibilities:
service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Customer Service Representative Skills and Qualifications:

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Job location : Mumbai(Malad)

Shift : 24/7 Shift & 2 weekly off (Rotational Shift & Offs)

Walk in Details:

Interview Dates : 27th to 29th January 2020

Note: never ask you for money.

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