Finnacle Technical Consultant
MG Road, Yellappa Chetty Layout, Halasuru, Karnataka, India
Job position: Finacle Technical Consultant.
Experience : 5+ years
CTC : 6 LPA – 8.5 LPA
Location : Bangalore
2. Finnacle Core banking CRM
3. Finnacle Channel
Oversee the installation and maintenance of software applications in order to streamline business operations. Optimizing software application performance, installing updates
As an Administrator, you should be able to handle first point escalation for all technical and process issues.
Should be able to analyze the issue and revert with workaround and fix the issue
Ensure proper analysis and quick resolution for the issues reported. Plan and schedule Changes, Coordinating with different stakeholders.
Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination.
Prepare Weekly and monthly status reports. Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys.
Work on the service improvement programs.
Effort estimation/reviews on need basis for new projects. Training of new team members.
Able to work on Knowledge acquisition and updates to related documents
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