a year ago

IT Technical Support Jobs in Andheri East Mumbai
Progressive Infotech Pvt Ltd

Mumbai (Andheri East) 0 km 11 Views
  • Computer / IT Solutions
    Job Industry
  • ₹ 16000-28000
    Salary per month
  • 1-4 Yrs
  • Graduation
    Min Qualification
  • Full Time
  • Arun
    Contact Person

Job Description

  • Experienced Required
  • 5-6 Days Working
  • PAN India candidates can apply
Log and Assign Incident and service calls in the ticketing tool.Open and resolve the calls RemotelyTechnical SupportTroubleshooting Software, Outlook & Hardware related problemsLog the calls and Assign to L2 (Deskside Engineers) if not resolve by L1Monitoring Calls SLA.Handing ticketing tools related problem.Making Daily Pending callsTaking user feedback on calls resolution on daily basis

Required Skills

Hardware EngineerService AdvisorCall Center ExecutiveIT Computer Diplomatechnical assistant

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