Progressive Infotech Pvt Ltd
IT Technical Support
Andheri East, Mumbai, Maharashtra, India
IT Software / Hardware / Telecom
Log and Assign Incident and service calls in the ticketing tool.
Open and resolve the calls Remotely
Troubleshooting Software, Outlook & Hardware related problems
Log the calls and Assign to L2 (Deskside Engineers) if not resolve by L1
Monitoring Calls SLA.
Handing ticketing tools related problem.
Making Daily Pending calls
Taking user feedback on calls resolution on daily basis
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