IT Technical Support

  • Jobs In Andheri East, Mumbai
  • 1 - 4 Yr

Job Detail Posted Date: 28/February/2020

  • Company Name
  • Progressive Infotech Pvt Ltd

  • Job Profile
  • IT Technical Support

  • Contact Person
  • Arun

  • Qualification
  • Graduation

  • Gender
  • both

  • Locality
  • Andheri East

  • City
  • Mumbai

  • Country
  • India

  • Preferred Location
  • Andheri East, Mumbai, Maharashtra, India

  • Industry
  • IT Software / Hardware / Telecom

Job Description

Log and Assign Incident and service calls in the ticketing tool.

Open and resolve the calls Remotely

Technical Support

Troubleshooting Software, Outlook & Hardware related problems

Log the calls and Assign to L2 (Deskside Engineers) if not resolve by L1

Monitoring Calls SLA.

Handing ticketing tools related problem.

Making Daily Pending calls

Taking user feedback on calls resolution on daily basis

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