Coffee Day Hotels and Resorts
Ashok Nagar, Bengaluru, Karnataka 560001, India
Travel / Tourism / Hotel / Restaurants
Interpret accounting and financial reports and deal with profitability.
Ensuring Return on Investment on departments of the resort.
Resort Operations budgeting.
Customer Orientation & Process Indicators:
Analyze internal processes and recommend and implement procedural or policy changes to improve operations.
Supervise staff in accordance with company policies and procedures.
Set goals and deadlines for the department.
Communicate with Supervisors, Managers, and President on Department operations.
Responsible to meet department productivity and quality goals and customer satisfaction.
Assist staff to resolve complex or out of policy operation problems and complex customer issues.
Conduct final interviews, hire new staff.
Other duties as assigned.
Learning & Development:
Tracking the team performance & ensuring the periodical appraisals of the departments.
Quality management training to improve efficiency of the department to provide quality service to all the customers
Required Candidate profile
Core Knowledge of hotel industry processes, procedures and operations.
Manage the operational and fiscal activities of the department to include staffing levels, budgets, and financial goals.
Leadership skills with high levels of integrity, professionalism and diplomacy.
Should have strong communication and negotiation skills.
Plan and develop systems and procedures to improve the operating quality and efficiency of the department.
Ability to read and interpret accounting and financial reports
Supervise departments in accordance with company policies and procedures.
Analytical and organizational focus.
Work requires willingness to work a flexible schedule
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